Get answers to our most common questions below. Still need help? Contact us anytime — we’re here to assist you.

💊 1. Are your products authentic?

Yes. All our products are 100% genuine and sourced directly from licensed, certified pharmaceutical manufacturers. We guarantee medical-grade quality and complete authenticity.

📜 2. Do I need a prescription to order?

Some of our products do require a valid prescription. If a product requires one, it will be clearly noted on the product page.
We may request a copy of your prescription before shipping your order.

🌍 3. Do you ship internationally?

Yes, we ship to many countries worldwide, including the U.S., Canada, UK, Australia, and more. If you’re unsure whether we ship to your location, please contact us before placing your order.

📦 4. How long does delivery take?

Delivery times depend on your location and selected shipping method:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days
  • Express Shipping (where available): 1–2 business days

Tracking info is sent via email once your order ships.

🔒 5. Is your packaging discreet?

Absolutely. All orders are shipped in plain, unmarked packaging with no visible pharmacy name or product details on the outside.

💰 6. Can I return or exchange an item?

Due to health and safety regulations, we cannot accept returns on prescription medications or opened products.
However, if you receive a damaged, incorrect, or defective item, we will offer a replacement or refund. Please contact us within 48 hours of delivery.

🔄 7. Can I cancel my order?

Orders can only be cancelled if they have not yet been processed or shipped. If your order has already left our facility, it cannot be cancelled.

📧 8. How can I contact customer support?

We’re here to help!
You can reach us via:

  • Email: info@healthyweightsolutionspharmacy.com
  • Whatsapp: +1 (605) 418-8070
  • Or use the Contact Us form on our website.

We typically respond within 24 hours on business days.

🛒 9. How do I know which product is right for me?

If you’re unsure which product fits your goals or medical needs, our support team is happy to guide you.
For anything prescription-related, we recommend consulting your healthcare provider first.

📄 10. Will I receive order and tracking confirmation?

Yes! Once your order is placed, you’ll receive a confirmation email. As soon as your package ships, we’ll send a second email with your tracking number and a link to monitor delivery.